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Grisel Dugarte
Written by Grisel Dugarte

Why is the Widget not showing on my website?

Oh no! There are a number of things that can be happening.

  • Check if you copied the script correctly, and pasted it inside the <head> section of your website.
  • Check the triggers: make sure you're not excluding the URL where you want the Widget to appear.
  • Is the timer too long? check the timer! We recommend to wait from 5 seconds to 15 seconds in the case of pages with plenty of content.
  • Make sure you are available for calls. Check the upper right side in the app, where there is a "Available for calls" bottom. Make sure is ON!